Customer centered reengineering : remapping for total customer value / Edwin T. Crego, Peter D. Schiffrin ; foreword: Karl Albrecht.
Por: Crego, Edwin T
.
Colaborador(es): Schiffrin, Peter D | Albrecht, Karl.
Tipo de material: 
TextoEditor: Estados Unidos : [s.n.], 1995Descripción: 220 p.ISBN: 0786302984.Tema(s): ADMINISTRACION | ADMINISTRACION DE EMPRESAS | GESTION | EMPRESAS | SERVICIO AL CLIENTEClasificación CDD: 658.406 3
Contenidos parciales:
1. There`s something happening here -- 2. It´s the customer, stupid! -- 3. Reinventing reengineering -- 4. Triangulating for total customer value -- 5. The windmills of the mind -- 6. Sailing the seven c´s -- 7. The heart of the matter -- 8. I can see clearly now -- 9. Sit down, you`re rocking the boat -- 10. Imagine there´s no... -- 11. I could be centerfield -- 12. Stand by your plan -- 13. Tell it like it is -- 14. Taking it to the streets -- 15. Implementation guide: the map for remapping.
| Tipo de ítem | Ubicación actual | Signatura | Estado | Fecha de vencimiento | Código de barras |
|---|---|---|---|---|---|
| Libro impreso 7 días |
Biblioteca Tigre
Biblioteca Tigre |
658.406 3/CRE (Navegar estantería) | Disponible | T-00558 |
1. There`s something happening here -- 2. It´s the customer, stupid! -- 3. Reinventing reengineering -- 4. Triangulating for total customer value -- 5. The windmills of the mind -- 6. Sailing the seven c´s -- 7. The heart of the matter -- 8. I can see clearly now -- 9. Sit down, you`re rocking the boat -- 10. Imagine there´s no... -- 11. I could be centerfield -- 12. Stand by your plan -- 13. Tell it like it is -- 14. Taking it to the streets -- 15. Implementation guide: the map for remapping.
Haga clic en una imagen para verla en el visor de imágenes
+ 54 11 4165-6346